Просмотр архива Отличный Хостинг

{$infobox}

<div id="replyingadmin">
{if
$replyingadmin}<div class="errorbox">{$replyingadmin.name}
{$_ADMINLANG.support.viewedandstarted} @
{$replyingadmin.time}</div>{/if}
</div>

<h2>#{$tid} -
{$subject} <select name="ticketstatus"
id="ticketstatus" style="font-size:18px;">
{foreach
from=$statuses item=statusitem}
<option{if $statusitem.title eq $status}
selected{/if}
style="color:{$statusitem.color}">{$statusitem.title}</option>
{/foreach}
</select>
<a href="#"
onclick="$('#ticketstatus').val('Closed');$('#ticketstatus').trigger('change');return
false">{$_ADMINLANG.global.close}</a></h2>

<div
class="ticketlastreply">{$_ADMINLANG.support.lastreply}:
{$lastreply}</div>

{if $clientnotes}
<div
id="clientsimportantnotes">
{foreach from=$clientnotes
item=note}
<div class="ticketstaffnotes">
   
<table>
        <tr>
           
<td>{$note.adminuser}</td>
            <td
align="right">{$note.modified}</td>
            <td
width="16"><a
href="clientsnotes.php?userid={$clientsdetails.userid}&action=edit&id={$note.id}"><img
src="images/edit.gif" width="16" height="16"
align="absmiddle" /></a></td>
        </tr>

   </table>
    <div>
        {$note.note}
   
</div>
</div>
{/foreach}
</div>
{/if}

{foreach
from=$addons_html item=addon_html}
<div
style="margin-bottom:15px;">{$addon_html}</div>
{/foreach}

<div
id="tabs">
    <ul>
        <li id="tab0"
class="tab"><a
href="javascript:;">{$_ADMINLANG.support.addreply}</a></li>

       <li id="tab1" class="tab"><a
href="javascript:;">{$_ADMINLANG.support.addnote}</a></li>

       {if $numcustomfields}<li id="tab2"
class="tab"><a
href="javascript:;">{$_ADMINLANG.setup.customfields}</a></li>{/if}

       <li id="tab3" class="tab"
onclick="loadTab(3,'tickets',0)"><a
href="javascript:;">{$_ADMINLANG.support.clienttickets}</a></li>

       <li id="tab4" class="tab"
onclick="loadTab(4,'clientlog',0)"><a
href="javascript:;">{$_ADMINLANG.support.clientlog}</a></li>

       <li id="tab5" class="tab"><a
href="javascript:;">{$_ADMINLANG.fields.options}</a></li>

       <li id="tab6" class="tab"
onclick="loadTab(6,'ticketlog',0)"><a
href="javascript:;">{$_ADMINLANG.support.ticketlog}</a></li>

   </ul>
</div>

<div id="tab0box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}"
enctype="multipart/form-data" name="replyfrm"
id="replyfrm">

<textarea name="message"
id="replymessage" rows="14"
style="width:100%;margin:0 0 10px 0;">{if
$signature}



{$signature}{/if}</textarea>

<table
class="form" width="100%" border="0"
cellspacing="2" cellpadding="3">
<tr><td
width="15%"
class="fieldlabel">Tools</td><td
class="fieldarea">

<select
name="postaction">
<option
value="return">{$_ADMINLANG.support.setansweredreturn}</option>
<option
value="answered">{$_ADMINLANG.support.setansweredremain}</option>
{foreach
from=$statuses item=statusitem}
{if $statusitem.id > 4}<option
value="setstatus{$statusitem.id}">{$_ADMINLANG.support.setto}
{$statusitem.title}
{$_ADMINLANG.support.andremain}</option>{/if}
{/foreach}
<option
value="close">{$_ADMINLANG.support.closereturn}</option>
<option
value="note">{$_ADMINLANG.support.addprivatenote}</option>
</select>
<input type="submit"
value="{$_ADMINLANG.support.addresponse} &raquo;"
name="postreply" class="btn-primary"
id="postreplybutton" />

<div
style="float:right;">
<input type="button"
value="{$_ADMINLANG.support.insertpredef}" class="btn"
id="insertpredef" />
<input type="button"
value="{$_ADMINLANG.support.insertkblink}" class="btn"
onclick="window.open('supportticketskbarticle.php','kbartwnd','width=500,height=400,scrollbars=yes')"
/>
</div>

<div id="prerepliescontainer">
   
<div class="box">
        <div
style="float:right;"><input type="text"
id="predefq" size="25"
value="{$_ADMINLANG.global.search}"
onfocus="this.value=(this.value=='{$_ADMINLANG.global.search}') ? '' :
this.value;" onblur="this.value=(this.value=='') ?
'{$_ADMINLANG.global.search}' : this.value;" /></div>
       
<div
id="prerepliescontent">{$predefinedreplies}</div>
   
</div>
</div>
</td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.support.attachments}</td><td
class="fieldarea"><input type="file"
name="attachments[]" size="85" /> <a
href="#" id="addfileupload"><img
src="images/icons/add.png" align="absmiddle"
border="0" /> {$_ADMINLANG.support.addmore}</a><br
/><div
id="fileuploads"></div></td></tr>
{if
$userid}<tr><td
class="fieldlabel">{$_ADMINLANG.support.addbilling}</td><td
class="fieldarea"><input type="text"
name="billingdescription" size="60"
value="{$_ADMINLANG.support.toinvoicedes}"
onfocus="if(this.value=='{$_ADMINLANG.support.toinvoicedes}')this.value=''"
/> @ <input type="text" name="billingamount"
size="10" value="{$_ADMINLANG.fields.amount}" />
<select name="billingaction">
<option
value="3" />
{$_ADMINLANG.billableitems.invoiceimmediately}</option>
<option
value="0" />
{$_ADMINLANG.billableitems.dontinvoicefornow}</option>
<option
value="1" />
{$_ADMINLANG.billableitems.invoicenextcronrun}</option>
<option
value="2" />
{$_ADMINLANG.billableitems.addnextinvoice}</option>
</select></td></tr>{/if}
</table>

</form>


   </div>
</div>
<div id="tab1box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}">
<input
type="hidden" name="postaction" value="note"
/>

<textarea name="message" id="replymessage"
rows="14"
style="width:100%"></textarea>

<br />
<img
src="images/spacer.gif" height="8" width="1"
/>
<br />

<div align="center"><input
type="submit" value="{$_ADMINLANG.support.addnote}"
class="button" name="postreply"
/></div>

</form>

    </div>
</div>
<div
id="tab2box" class="tabbox">
    <div
id="tab_content">

{if !$numcustomfields}
<div
align="center">{$_ADMINLANG.support.nocustomfields}</div>
{else}
<form
method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}&sub=savecustomfields">
<table
class="form" width="100%" border="0"
cellspacing="2" cellpadding="3">
{foreach
from=$customfields item=customfield}
<tr><td width="25%"
class="fieldlabel">{$customfield.name}</td><td
class="fieldarea">{$customfield.input}</td></tr>
{/foreach}
</table>
<img
src="images/spacer.gif" height="10" width="1"
/><br />
<div align="center"><input
type="submit" value="{$_ADMINLANG.global.savechanges}"
class="button"></div>
</form>
{/if}

   
</div>
</div>
<div id="tab3box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>
<div id="tab4box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>
<div id="tab5box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}">

<table
class="form" width="100%" border="0"
cellspacing="2" cellpadding="3">
<tr><td
width="15%"
class="fieldlabel">{$_ADMINLANG.support.department}</td><td
class="fieldarea"><select
name="deptid">
{foreach from=$departments
item=department}
<option value="{$department.id}"{if
$department.id eq $deptid}
selected{/if}>{$department.name}</option>
{/foreach}
</select></td><td
width="15%"
class="fieldlabel">{$_ADMINLANG.fields.clientid}</td><td
class="fieldarea"><input type="text"
name="userid" size="15" id="clientsearchval"
value="{$userid}" /> <img
src="images/icons/delete.png" alt="Cancel"
class="absmiddle" id="clientsearchcancel"
height="16" width="16"><div
id="ticketclientsearchresults"></div></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.fields.subject}</td><td
class="fieldarea"><input type="text"
name="subject" value="{$subject}"
style="width:80%"></td><td
class="fieldlabel">{$_ADMINLANG.support.flag}</td><td
class="fieldarea"><select
name="flagto">
<option
value="0">{$_ADMINLANG.global.none}</option>
{foreach
from=$staff item=staffmember}
<option
value="{$staffmember.id}"{if $staffmember.id eq $flag}
selected{/if}>{$staffmember.name}</option>
{/foreach}
</select></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.fields.status}</td><td
class="fieldarea"><select
name="status">
{foreach from=$statuses
item=statusitem}
<option{if $statusitem.title eq $status} selected{/if}
style="color:{$statusitem.color}">{$statusitem.title}</option>
{/foreach}
</select></td><td
class="fieldlabel">{$_ADMINLANG.support.priority}</td><td
class="fieldarea"><select
name="priority">
<option value="High"{if
$priority eq "High"}
selected{/if}>{$_ADMINLANG.status.high}</option>
<option
value="Medium"{if $priority eq "Medium"}
selected{/if}>{$_ADMINLANG.status.medium}</option>
<option
value="Low"{if $priority eq "Low"}
selected{/if}>{$_ADMINLANG.status.low}</option>
</select></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.support.ccrecipients}</td><td
class="fieldarea"><input type="text"
name="cc" value="{$cc}" size="40">
({$_ADMINLANG.transactions.commaseparated})</td><td
class="fieldlabel">{$_ADMINLANG.support.mergeticket}</td><td
class="fieldarea"><input type="text"
name="mergetid" size="10">
({$_ADMINLANG.support.notocombine})</td></tr>
</table>

<img
src="images/spacer.gif" height="10"
width="1"><br>
<div
align="center"><input type="submit"
value="{$_ADMINLANG.global.savechanges}"
class="button"></div>
</form>

   
</div>
</div>
<div id="tab6box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>

<br />

{if
$numnotes}
<h2>{$_ADMINLANG.support.privatestaffnote}</h2>
{foreach
from=$notes item=note}
<div class="ticketstaffnotes">
   
<table>
        <tr>
           
<td>{$note.admin}</td>
            <td
align="right">{$note.date}</td>
            <td
width="16"><a href="#"
onClick="doDeleteNote('{$note.id}');return false"><img
src="images/delete.gif"
alt="{$_ADMINLANG.support.deleteticketnote}" border="0"
/></a></td>
        </tr>
    </table>
   
<div>
        {$note.message}
   
</div>
</div>
{/foreach}
{/if}

{if $relatedservices}
<div
class="tablebg">
<table class="datatable"
id="relatedservicestbl" width="100%"
border="0" cellspacing="1"
cellpadding="3">
<tr><th>{$_ADMINLANG.fields.product}</th><th>{$_ADMINLANG.fields.amount}</th><th>{$_ADMINLANG.fields.billingcycle}</th><th>{$_ADMINLANG.fields.signupdate}</th><th>{$_ADMINLANG.fields.nextduedate}</th><th>{$_ADMINLANG.fields.status}</th></tr>
{foreach
from=$relatedservices item=relatedservice}
<tr{if
$relatedservice.selected}
class="rowhighlight"{/if}><td>{$relatedservice.name}</td><td>{$relatedservice.amount}</td><td>{$relatedservice.billingcycle}</td><td>{$relatedservice.regdate}</td><td>{$relatedservice.nextduedate}</td><td>{$relatedservice.status}</td></tr>
{/foreach}
</table>
</div>
{if
$relatedservicesexpand}<div id="relatedservicesexpand"
style="padding:2px 15px;text-align:right;"><a
href="#" onclick="expandRelServices();return
false">{$_ADMINLANG.support.expand}</a></div>{/if}
{/if}

{if
$numnotes || $relatedservices}<br />{/if}

<form
method="post" action="supporttickets.php"
id="ticketreplies">
<input type="hidden"
name="id" value="{$ticketid}" />
<input
type="hidden" name="action" value="split"
/>

<div id="ticketreplies">

{foreach from=$replies
item=reply}
<div class="{if
$reply.admin}staff{/if}reply">

<div
class="leftcol">

<div class="submitter">

{if
$reply.admin}

<div
class="name">{$reply.admin}</div>
<div
class="title">{$_ADMINLANG.support.staff}</div>

{if
$reply.rating}
<br />{$reply.rating}<br /><br
/>
{/if}

{else}

<div
class="name">{$reply.clientname}</div>

<div
class="title">
{if
$reply.contactid}
{$_ADMINLANG.fields.contact}
{elseif
$reply.userid}
{$_ADMINLANG.fields.client}
{else}
<a
href="mailto:{$reply.clientemail}">{$reply.clientemail}</a>
{/if}
</div>

{if
!$reply.userid && !$reply.contactid}<input
type="button" value="{$_ADMINLANG.support.blocksender}"
onclick="window.location='?action=viewticket&id={$ticketid}&blocksender=true&token={$csrfToken}'"
class="btn-small" />{/if}

{/if}

</div>

<div
class="tools">

<div class="editbtns{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}">
<input
type="button" value="{$_ADMINLANG.global.edit}"
onclick="editTicket('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small
btn-inverse" />
{if $deleteperm}<input type="button"
value="{$_ADMINLANG.global.delete}" onclick="{if
$reply.id}doDeleteReply('{$reply.id}'){else}doDeleteTicket(){/if}"
class="btn-small btn-danger" />{/if}
</div>
<div
class="editbtns{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}"
style="display:none">
<input type="button"
value="{$_ADMINLANG.global.save}"
onclick="editTicketSave('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small
btn-success" />
<input type="button"
value="{$_ADMINLANG.global.cancel}"
onclick="editTicketCancel('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small
btn-inverse" />
</div>

</div>

</div>
<div
class="rightcol">

<div
class="quoteicon"><a href="#"
onClick="quoteTicket('{if !$reply.id}{$ticketid}{/if}','{if
$reply.id}{$reply.id}{/if}')"><img
src="images/icons/quote.png" border="0"
/></a>{if $reply.id} <input type="checkbox"
name="rids[]" value="{$reply.id}"
/>{/if}</div>
<div class="postedon">Posted {if
$reply.friendlydate}on {$reply.friendlydate}{else}today{/if} at
{$reply.friendlytime}</div>

<div class="msgwrap"
id="content{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}">

<div
class="message">
{$reply.message}
</div>

{if
$reply.numattachments}
<br
/>
<strong>{$_ADMINLANG.support.attachments}</strong>
<br
/><br />
{foreach from=$reply.attachments key=num
item=attachment}
{if $thumbnails}
<div
class="ticketattachmentcontainer">
<a
href="../{$attachment.dllink}"><img
src="../includes/thumbnail.php?{if
$reply.id}rid={$reply.id}{else}tid={$ticketid}{/if}&i={$num}"
class="ticketattachmentthumb" /><br />
<img
src="images/icons/attachment.png" align="top" />
{$attachment.filename}</a><br /><small><a
href="{$attachment.deletelink}" onclick="return
confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')"
style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small>
</div>
{else}
<a
href="../{$attachment.dllink}"><img
src="images/icons/attachment.png" align="absmiddle"
/> {$attachment.filename}</a> <small><a
href="{$attachment.deletelink}" onclick="return
confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')"
style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small><br
/>
{/if}
{/foreach}
<div
class="clear"></div>
{/if}

</div>

</div>

</div>
{/foreach}

</div>

<p
align="center"><a
href="supportticketsprint.php?id={$ticketid}"
target="_blank">{$_ADMINLANG.support.viewprintable}</a>{if
$repliescount>1}<span style="float:right;"><input
type="button"
value="{$_ADMINLANG.support.splitticketdialogbutton}"
onclick="showDialog('splitticket')" class="btn-small"
/></span>{/if}</p>

{$splitticketdialog}
<input
type="hidden" name="splitdeptid"
id="splitdeptid" />
<input type="hidden"
name="splitsubject" id="splitsubject" />
<input
type="hidden" name="splitpriority"
id="splitpriority" />
<input type="hidden"
name="splitnotifyclient" id="splitnotifyclient"
/>
</form>