Просмотр архива Отличный Хостинг

{$infobox}

<div id="replyingadmin">
{if
$replyingadmin}<div class="errorbox">{$replyingadmin.name}
{$_ADMINLANG.support.viewedandstarted} @
{$replyingadmin.time}</div>{/if}
</div>

<h2
style="margin:0;">#{$tid} - {$subject} <select
name="ticketstatus" id="ticketstatus"
style="font-size:18px;">
{foreach from=$statuses
item=statusitem}
<option{if $statusitem.title eq $status} selected{/if}
style="color:{$statusitem.color}">{$statusitem.title}</option>
{/foreach}
</select></h2>

<p>{$_ADMINLANG.fields.client}:
{if $userid}<a href="clientssummary.php?userid={$userid}"{if
$clientgroupcolour}
style="background-color:{$clientgroupcolour}"{/if}
target="_blank">{$clientname}</a>{if $contactid} (<a
href="clientscontacts.php?userid={$userid}&contactid={$contactid}"{if
$clientgroupcolour}
style="background-color:{$clientgroupcolour}"{/if}
target="_blank">{$contactname}</a>){/if}{else}{$_ADMINLANG.support.notregclient}{/if}
| {$_ADMINLANG.support.lastreply}: {$lastreply}</p>

{if
$clientnotes}
<div style="clear:both;overflow:auto;margin:15px
0;padding:5px; max-height:150px;border:2px dashed
#e0e0e0;border-right:0;background-color:#fff;-moz-border-radius:
6px;-webkit-border-radius: 6px;-o-border-radius: 6px;border-radius:
6px;">
{foreach from=$clientnotes item=note}
<div
class="ticketstaffnotes">
    <table
class="ticketstaffnotestable">
        <tr>
           
<td>{$note.adminuser}</td>
            <td
align="right">{$note.modified}</td>
        </tr>

   </table>
    <div>
        {$note.note}
        <div
style="float:right;"><a
href="clientsnotes.php?userid={$clientsdetails.userid}&action=edit&id={$note.id}"><img
src="images/edit.gif" width="16" height="16"
align="absmiddle" /></a></div>
   
</div>
</div>
{/foreach}
</div>
{/if}

{foreach
from=$addons_html item=addon_html}
<div
style="margin-bottom:15px;">{$addon_html}</div>
{/foreach}

<div
id="tabs">
    <ul>
        <li id="tab0"
class="tab"><a
href="javascript:;">{$_ADMINLANG.support.addreply}</a></li>

       <li id="tab1" class="tab"><a
href="javascript:;">{$_ADMINLANG.support.addnote}</a></li>

       <li id="tab2" class="tab"><a
href="javascript:;">{$_ADMINLANG.setup.customfields}</a></li>

       <li id="tab3" class="tab"
onclick="loadTab(3,'tickets',0)"><a
href="javascript:;">{$_ADMINLANG.support.clienttickets}</a></li>

       <li id="tab4" class="tab"
onclick="loadTab(4,'clientlog',0)"><a
href="javascript:;">{$_ADMINLANG.support.clientlog}</a></li>

       <li id="tab5" class="tab"><a
href="javascript:;">{$_ADMINLANG.fields.options}</a></li>

       <li id="tab6" class="tab"
onclick="loadTab(6,'ticketlog',0)"><a
href="javascript:;">{$_ADMINLANG.support.ticketlog}</a></li>

   </ul>
</div>

<div id="tab0box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}"
enctype="multipart/form-data" name="replyfrm"
id="replyfrm">

<textarea name="message"
id="replymessage" rows="14"
style="width:100%">


{$signature}</textarea>

<br
/><img src="images/spacer.gif" height="8"
width="1" /><br />

<table class="form"
width="100%" border="0" cellspacing="2"
cellpadding="3">
<tr><td width="15%"
class="fieldlabel">{$_ADMINLANG.support.postreply}</td><td
class="fieldarea"><select
name="postaction">
<option
value="return">{$_ADMINLANG.support.setansweredreturn}
<option
value="answered">{$_ADMINLANG.support.setansweredremain}
{foreach
from=$statuses item=statusitem}
{if $statusitem.id > 4}<option
value="setstatus{$statusitem.id}">{$_ADMINLANG.support.setto}
{$statusitem.title}
{$_ADMINLANG.support.andremain}</option>{/if}
{/foreach}
<option
value="close">{$_ADMINLANG.support.closereturn}
<option
value="note">{$_ADMINLANG.support.addprivatenote}
</select>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<a
href="#"
onClick="window.open('supportticketskbarticle.php','kbartwnd','width=500,height=400,scrollbars=yes');return
false">{$_ADMINLANG.support.insertkblink}</a>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<a
href="#"
id="insertpredef">{$_ADMINLANG.support.insertpredef}</a>
</td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.support.attachments}</td><td
class="fieldarea"><input type="file"
name="attachments[]" size="85"> <a
href="#" id="addfileupload"><img
src="images/icons/add.png" align="absmiddle"
border="0" /> {$_ADMINLANG.support.addmore}</a><br
/><div
id="fileuploads"></div></td></tr>
{if
$userid}<tr><td
class="fieldlabel">{$_ADMINLANG.support.addbilling}</td><td
class="fieldarea"><input type="text"
name="billingdescription" size="60"
value="{$_ADMINLANG.support.toinvoicedes}"
onfocus="if(this.value=='{$_ADMINLANG.support.toinvoicedes}')this.value=''"
/> @ <input type="text" name="billingamount"
size="10" value="{$_ADMINLANG.fields.amount}" />
<select name="billingaction">
<option
value="3" />
{$_ADMINLANG.billableitems.invoiceimmediately}</option>
<option
value="0" />
{$_ADMINLANG.billableitems.dontinvoicefornow}</option>
<option
value="1" />
{$_ADMINLANG.billableitems.invoicenextcronrun}</option>
<option
value="2" />
{$_ADMINLANG.billableitems.addnextinvoice}</option>
</select></td></tr>{/if}
</table>

<div
id="prerepliescontainer" style="display:none;">
   
<img src="images/spacer.gif" height="8"
width="1" />
    <br />
    <div
style="border:1px solid
#DFDCCE;background-color:#F7F7F2;padding:5px;text-align:left;">
   
    <div style="float:right;">Search: <input
type="text" id="predefq" size="25"
/></div>
        <div
id="prerepliescontent">{$predefinedreplies}</div>
   
</div>
</div>

<img src="images/spacer.gif"
height="8" width="1" />
<br />
<div
align="center"><input type="submit"
value="{$_ADMINLANG.support.addresponse}"
name="postreply" class="button"
id="postreplybutton" /></div>

</form>

   
</div>
</div>
<div id="tab1box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}">
<input
type="hidden" name="postaction" value="note"
/>

<textarea name="message" id="replymessage"
rows="14"
style="width:100%"></textarea>

<br />
<img
src="images/spacer.gif" height="8" width="1"
/>
<br />

<div align="center"><input
type="submit" value="{$_ADMINLANG.support.addnote}"
class="button" name="postreply"
/></div>

</form>

    </div>
</div>
<div
id="tab2box" class="tabbox">
    <div
id="tab_content">

{if !$numcustomfields}
<div
align="center">{$_ADMINLANG.support.nocustomfields}</div>
{else}
<form
method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}&sub=savecustomfields">
<table
class="form" width="100%" border="0"
cellspacing="2" cellpadding="3">
{foreach
from=$customfields item=customfield}
<tr><td width="25%"
class="fieldlabel">{$customfield.name}</td><td
class="fieldarea">{$customfield.input}</td></tr>
{/foreach}
</table>
<img
src="images/spacer.gif" height="10" width="1"
/><br />
<div align="center"><input
type="submit" value="{$_ADMINLANG.global.savechanges}"
class="button"></div>
</form>
{/if}

   
</div>
</div>
<div id="tab3box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>
<div id="tab4box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>
<div id="tab5box"
class="tabbox">
    <div
id="tab_content">

<form method="post"
action="{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}">

<table
class="form" width="100%" border="0"
cellspacing="2" cellpadding="3">
<tr><td
width="15%"
class="fieldlabel">{$_ADMINLANG.support.department}</td><td
class="fieldarea"><select
name="deptid">
{foreach from=$departments
item=department}
<option value="{$department.id}"{if
$department.id eq $deptid}
selected{/if}>{$department.name}</option>
{/foreach}
</select></td><td
width="15%"
class="fieldlabel">{$_ADMINLANG.fields.clientid}</td><td
class="fieldarea"><input type="text"
name="userid" size="15" id="clientsearchval"
value="{$userid}" /> <img
src="images/icons/delete.png" alt="Cancel"
class="absmiddle" id="clientsearchcancel"
height="16" width="16"><div
id="ticketclientsearchresults"></div></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.fields.subject}</td><td
class="fieldarea"><input type="text"
name="subject" value="{$subject}"
style="width:80%"></td><td
class="fieldlabel">{$_ADMINLANG.support.flag}</td><td
class="fieldarea"><select
name="flagto">
<option
value="0">{$_ADMINLANG.global.none}</option>
{foreach
from=$staff item=staffmember}
<option
value="{$staffmember.id}"{if $staffmember.id eq $flag}
selected{/if}>{$staffmember.name}</option>
{/foreach}
</select></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.fields.status}</td><td
class="fieldarea"><select
name="status">
{foreach from=$statuses
item=statusitem}
<option{if $statusitem.title eq $status} selected{/if}
style="color:{$statusitem.color}">{$statusitem.title}</option>
{/foreach}
</select></td><td
class="fieldlabel">{$_ADMINLANG.support.priority}</td><td
class="fieldarea"><select
name="priority">
<option value="High"{if
$priority eq "High"}
selected{/if}>{$_ADMINLANG.status.high}</option>
<option
value="Medium"{if $priority eq "Medium"}
selected{/if}>{$_ADMINLANG.status.medium}</option>
<option
value="Low"{if $priority eq "Low"}
selected{/if}>{$_ADMINLANG.status.low}</option>
</select></td></tr>
<tr><td
class="fieldlabel">{$_ADMINLANG.support.ccrecepients}</td><td
class="fieldarea"><input type="text"
name="cc" value="{$cc}" size="40">
({$_ADMINLANG.transactions.commaseparated})</td><td
class="fieldlabel">{$_ADMINLANG.support.mergeticket}</td><td
class="fieldarea"><input type="text"
name="mergetid" size="10">
({$_ADMINLANG.support.notocombine})</td></tr>
</table>

<img
src="images/spacer.gif" height="10"
width="1"><br>
<div
align="center"><input type="submit"
value="{$_ADMINLANG.global.savechanges}"
class="button"></div>
</form>

   
</div>
</div>
<div id="tab6box"
class="tabbox">
    <div
id="tab_content">

<img src="images/loading.gif"
align="top" /> {$_ADMINLANG.global.loading}

   
</div>
</div>

<br />

{if
$numnotes}
<h2>{$_ADMINLANG.support.privatestaffnote}</h2>
{foreach
from=$notes item=note}
<div
class="ticketstaffnotes">
<table
class="ticketstaffnotestable">
<tr><td><strong>{$note.admin}</strong></td><td
align="right"><strong>{$note.date}</strong></td><td
width="16"><a href="#"
onClick="doDeleteNote('{$note.id}');return false"><img
src="images/delete.gif"
alt="{$_ADMINLANG.support.deleteticketnote}" border="0"
align="absmiddle"></a></td></tr>
</table>
{$note.message}
</div><br
/>
{/foreach}
{/if}

{if $relatedservices}
<div
class="tablebg">
<table class="datatable"
id="relatedservicestbl" width="100%"
border="0" cellspacing="1"
cellpadding="3">
<tr><th>{$_ADMINLANG.fields.product}</th><th>{$_ADMINLANG.fields.amount}</th><th>{$_ADMINLANG.fields.billingcycle}</th><th>{$_ADMINLANG.fields.signupdate}</th><th>{$_ADMINLANG.fields.nextduedate}</th><th>{$_ADMINLANG.fields.status}</th></tr>
{foreach
from=$relatedservices item=relatedservice}
<tr{if
$relatedservice.selected}
class="rowhighlight"{/if}><td>{$relatedservice.name}</td><td>{$relatedservice.amount}</td><td>{$relatedservice.billingcycle}</td><td>{$relatedservice.regdate}</td><td>{$relatedservice.nextduedate}</td><td>{$relatedservice.status}</td></tr>
{/foreach}
</table>
</div>
{if
$relatedservicesexpand}<div id="relatedservicesexpand"
style="padding:2px 15px;text-align:right;"><a
href="#" onclick="expandRelServices();return
false">{$_ADMINLANG.support.expand}</a></div>{/if}
{/if}

<br
/>
<form method="post"
action="supporttickets.php"
id="ticketreplies">
<input type="hidden"
name="id" value="{$ticketid}" />
<input
type="hidden" name="action" value="split"
/>
<table width="100%" cellpadding=5 cellspacing=1
bgcolor="#cccccc" align="center">
{foreach
from=$replies item=reply}
<tr bgcolor="{cycle
values="#F4F4F4,#F8F8F8"}"><td rowspan="2"
width="200" valign="top">

{if
$reply.admin}

<strong>{$reply.admin}</strong><br
/>
{$_ADMINLANG.support.staff}<br />

{if $reply.rating}
<br
/>
{$_ADMINLANG.support.rating}: {$reply.rating}
<br
/>
{/if}

{else}

<strong>{$reply.clientname}</strong><br
/>

{if $reply.contactid}
{$_ADMINLANG.fields.contact}<br
/>
{elseif $reply.userid}
{$_ADMINLANG.fields.client}<br
/>
{else}
<a
href="mailto:{$reply.clientemail}">{$reply.clientemail}</a>
<br
/>
<input type="button"
value="{$_ADMINLANG.support.blocksender}"
style="font-size:9px;"
onclick="window.location='{$smarty.server.PHP_SELF}?action=viewticket&id={$ticketid}&blocksender=true&token={$csrfToken}'"><br>
{/if}

{/if}

<br
/>
<div class="editbtns{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}"><input
type="button" value="{$_ADMINLANG.global.edit}"
onclick="editTicket('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')"
/></div><div class="editbtns{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}"
style="display:none"><input type="button"
value="{$_ADMINLANG.global.save}"
onclick="editTicketSave('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" /> <input
type="button" value="{$_ADMINLANG.global.cancel}"
onclick="editTicketCancel('{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}')"
/></div>

</td><td bgcolor="#F4F4F4">

{if
$reply.id}
<a href="#"
onClick="doDeleteReply('{$reply.id}');return
false">
{else}
<a href="#"
onClick="doDeleteTicket();return false">
{/if}
<img
src="images/icons/delete.png"
alt="{$_ADMINLANG.support.deleteticket}" align="right"
border="0" hspace="5"></a>

{if
$reply.id}
<a href="#"
onClick="quoteTicket('','{$reply.id}')">
{else}
<a
href="#"
onClick="quoteTicket('{$ticketid}','')">
{/if}
<img
src="images/icons/quote.png" align="right"
border="0"></a>
{if $reply.id }
<span
style="float:right"><input type="checkbox"
name="rids[]" value="{$reply.id}"
/>
{/if}
</span><span
style="float:left">{$reply.date}</span>

</td></tr>
<tr><td
bgcolor="#F4F4F4" id="content{if
$reply.id}r{$reply.id}{else}t{$ticketid}{/if}">

<div>
<div
class="message">
{$reply.message}
</div>
{if
$reply.numattachments}
<p>
<b>{$_ADMINLANG.support.attachments}</b>
<br
/>
{foreach from=$reply.attachments key=num item=attachment}
{if
$thumbnails}
<div class="ticketattachmentcontainer">
<a
href="../{$attachment.dllink}"><img
src="../includes/thumbnail.php?{if
$reply.id}rid={$reply.id}{else}tid={$ticketid}{/if}&i={$num}"
class="ticketattachmentthumb" /><br />
<img
src="images/icons/attachment.png" align="absmiddle"
/> {$attachment.filename}</a><br /><small><a
href="{$attachment.deletelink}" onclick="return
confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')"
style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small>
</div>
{else}
<a
href="../{$attachment.dllink}"><img
src="images/icons/attachment.png" align="absmiddle"
/> {$attachment.filename}</a> <small><a
href="{$attachment.deletelink}" onclick="return
confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')"
style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small><br
/>
{/if}
{/foreach}
</p>
{/if}

</div>

</td></tr>
{/foreach}
</table>

<p
align="center"><a
href="supportticketsprint.php?id={$ticketid}"
target="_blank">{$_ADMINLANG.support.viewprintable}</a>{if
$repliescount>1}<span style="float:right;"><input
type="button"
value="{$_ADMINLANG.support.splitticketdialogbutton}"
onclick="showDialog('splitticket')"
/></span>{/if}</p>

{$splitticketdialog}
<input
type="hidden" name="splitdeptid"
id="splitdeptid" />
<input type="hidden"
name="splitsubject" id="splitsubject" />
<input
type="hidden" name="splitpriority"
id="splitpriority" />
<input type="hidden"
name="splitnotifyclient" id="splitnotifyclient"
/>
</form>